Shipping Policy
1. Introduction
This Shipping Policy outlines the shipping methods, estimated delivery times, costs, and other important details regarding the delivery of Hausformer’s foldable Reformer Pilates machines and related products. By placing an order with us, you agree to the terms outlined below.
2. Order Processing
2.1. Order Confirmation
• Once your order is placed, you will receive an order confirmation email with your order details.
• Orders will be processed only after full payment has been received.
2.2. Order Processing Time
• Orders typically take 1-3 business days to process before they are dispatched.
• Processing times may be extended during peak seasons, promotions, or unforeseen delays.
3. Shipping & Delivery
3.1. Shipping Regions
• We currently ship to select locations. If your region is not available at checkout, please contact us to inquire about shipping availability.
3.2. Estimated Delivery Time
• Current estimated delivery times for Hausformer Products are 4 to 8 weeks from the date of purchase.
• Delivery times are subject to change due to supply chain disruptions, demand, or other unforeseen circumstances.
• We will provide updates regarding your delivery status where possible.
3.3. Shipping Costs
• Shipping fees are calculated at checkout based on your location.
• Any applicable duties, taxes, or import fees for international orders are the responsibility of the customer.
3.4. Shipping Carriers
• We use trusted third-party carriers for delivery. Specific carriers may vary based on location and order size.
• A tracking number will be provided via email once your order has been dispatched.
4. Shipping Delays & Issues
4.1. Delays Beyond Our Control
• Hausformer is not responsible for shipping delays caused by third-party couriers, customs processing, natural disasters, or other unforeseen circumstances.
• If your delivery is significantly delayed, please contact the shipping carrier first using your tracking number.
4.2. Lost or Stolen Packages
• Once an order has been marked as delivered by the carrier, Hausformer is not liable for lost or stolen packages.
• If your package is missing, please check with your local courier service and neighbors before contacting us.
4.3. Undeliverable or Incorrect Addresses
• It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct and complete.
• If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for additional shipping fees to resend the order.
5. International Shipping
5.1. Customs, Duties & Taxes
• International orders may be subject to customs duties, taxes, or import fees, which are determined by your country’s customs authority.
• Hausformer is not responsible for any additional charges incurred upon arrival.
• Delays due to customs processing are beyond our control.
6. Damaged or Defective Shipments
6.1. Inspecting Your Order Upon Delivery
• Upon receiving your order, please inspect the package for any visible damage before signing for delivery.
• If the Product arrives damaged or defective, you must notify us within 48 hours of receipt.
6.2. Filing a Claim for a Damaged Shipment
• To report a damaged order, please contact our customer support team with the following:
• Order number
• Photos of the damage
• Description of the issue
• We will review the claim and determine the appropriate resolution, which may include a replacement or repair.
7. Returns Due to Shipping Issues
7.1. Returning an Order Due to Shipping Damage
• If your order was damaged during transit, we will arrange for a return and replacement at no additional cost.
• Returns due to buyer’s remorse or incorrect orders are subject to our Returns & Refund Policy.
7.2. Return Shipping Costs
• Customers must cover the cost of return shipping unless the return is due to a manufacturing defect or shipping damage.
8. Contact Information
For any shipping-related inquiries, please contact our support team:
📧 Email: hello@hausformer.com
📞 WhatsApp: +44 7562 143047
📍 Address: 85 Great Portland St., 1st Floor, London, W1W 7LT