In stock in the UK

Policies

Privacy Policy

1. Introduction

Hausformer (“we”, “us” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (“Site”) and purchase our foldable Reformer Pilates machines.

By using our Site and services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We collect various types of information, including:

2.1. Personal Information

When you place an order or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through third-party payment providers)

2.2. Non-Personal Information

We may collect data about your interactions with our Site, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referring website

2.3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to improve user experience, analyse website traffic, and personalize content. You can manage cookie preferences in your browser settings. See our Cookie Policy for more details.

3. How We Use Your Information

We use your data to:

  • Process orders and payments
  • Deliver your products and provide customer support
  • Improve our website and marketing strategies
  • Send order updates, promotions, and important notifications
  • Detect and prevent fraudulent transactions

4. How We Protect Your Information

We implement security measures to safeguard your personal data, including:

  • Secure Socket Layer (SSL) encryption
  • Limited access to personal data
  • Compliance with data protection laws

However, no method of transmission over the internet is entirely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Service Providers: Third-party providers, including payment processors, shipping companies, and marketing platforms, to fulfil orders and services.
  • Legal Compliance: If required by law, court order, or to protect our rights.

6. Your Rights and Choices

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal obligations
  • Object to or restrict certain types of data processing
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including legal, tax, and regulatory requirements. Once data is no longer needed, we securely delete or anonymise it.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy policies or content. We encourage users to review third-party privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email or site notification. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions regarding this Privacy Policy or how we handle personal data, please contact us at:

Email: info@hausformer.com

WhatsApp: +44 7562 143047

Address: 167 to 169 Great Portland Street, 5th Floor, London, W1W 5PF

Meta Pixel (advertising measurement)

If you choose "Accept all" on our cookie banner, we load the Meta Pixel from Meta Platforms Ireland Ltd. It records the pages you view, products you look at, items added to your basket, when checkout starts and completed purchases with their order value. Meta receives this together with your browser and device information and cookie identifiers, and we use it to measure and improve our Facebook and Instagram advertising.

If you choose "Essential only", the Meta Pixel is not loaded. You can change your choice at any time by clearing this site's cookies and local storage in your browser, which brings the cookie banner back, or by emailing info@hausformer.com.